Effective Date: March 1, 2026 · Last Updated: March 1, 2026
Table of Contents
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Groomer," or "Subscriber") and DCP3 Enterprises LLC, a Georgia limited liability company ("Company," "we," "us," or "our"), governing your access to and use of the Fluffdesk platform, website, and related services (collectively, "Service"). By creating an account, accessing the Service, clicking any acceptance button, or using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.
If you are using the Service on behalf of a business or other entity, you represent and warrant that you have authority to bind that entity to these Terms, and references to "you" include that entity.
You must be at least 18 years old and legally capable of entering into a binding contract to use the Service. By using the Service, you represent and warrant that: (a) you are at least 18 years of age; (b) you have the legal capacity and authority to enter into these Terms; (c) you are not located in a country subject to a U.S. government embargo; and (d) your use of the Service does not violate any applicable law or regulation.
You must provide accurate, complete, and current information when registering for an account. You are solely responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account. You agree to: (a) immediately notify us at legal@fluffdesk.com of any unauthorized access or breach; (b) use a strong, unique password; (c) not share your credentials with any third party; and (d) log out of your account after each session on shared devices.
We are not liable for any loss or damage arising from your failure to maintain the security of your account. You may not create more than one account per person without our prior written consent. Attempts to circumvent trial limitations through multiple accounts may result in immediate termination of all accounts and potential legal action.
Access to the Service requires a paid subscription. All fees are stated in U.S. dollars and are non-refundable except as expressly set forth in Section 7. Subscription fees are billed in advance on a monthly basis. By providing a payment method, you authorize us to charge all fees and applicable taxes to that payment method.
We reserve the right to modify our pricing at any time. For existing subscribers, price changes will take effect at the start of the next billing cycle following 30 days' notice. Continued use of the Service after a price change constitutes acceptance of the new pricing. If you do not agree to a price change, you must cancel before the new price takes effect.
You are responsible for all applicable taxes, including sales tax, VAT, or GST. If we are required to collect taxes on your behalf, the applicable tax amount will be added to your subscription fee.
Free Trial. We offer a 14-day free trial for new subscribers. To start a free trial, you must provide valid payment information. Your credit card will not be charged during the trial period. At the end of the 14-day trial period, your subscription will automatically convert to a paid monthly subscription at the then-current rate unless you cancel before the trial ends.
Auto-Renewal. Your subscription automatically renews at the end of each billing cycle unless cancelled. You authorize us to charge your payment method on file for the renewal amount without further action on your part. We will send you a reminder notification before your trial converts to a paid subscription.
One Trial Per Person/Business. Free trials are limited to one per person, email address, and business entity. We reserve the right to deny or revoke trial access if we determine, in our sole discretion, that a trial is being abused or that multiple trials are being used by the same person or entity. Any such abuse may result in immediate account termination without notice or refund.
Cancellation. You may cancel your subscription at any time through the Billing settings in your account or by contacting us at support@fluffdesk.com. Cancellation takes effect at the end of the current billing cycle. You will retain access to the Service through the end of the paid period.
No Refunds. Except as required by applicable law, all subscription fees are non-refundable. We do not provide refunds or credits for partial billing periods, unused features, or periods where you did not use the Service. If you cancel during a free trial before it converts to a paid subscription, you will not be charged.
Account Deletion. Cancellation of your subscription does not automatically delete your account or data. To request account and data deletion, contact us at support@fluffdesk.com. We will process deletion requests within 30 days subject to any legal retention requirements.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
Violations of this Section may result in immediate suspension or termination of your account without notice, at our sole discretion, and may expose you to civil and criminal liability.
Ownership. You retain ownership of all User Data you submit to the Service. We do not claim any ownership rights in your data.
License to Us. By using the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, store, process, and display your User Data solely to provide and improve the Service. This license terminates when you delete your data or close your account, subject to any legal retention requirements.
Your Responsibilities for Client Data. You are solely responsible for: (a) obtaining all necessary consents from your Clients before inputting their personal information into the Service; (b) complying with all applicable privacy laws and regulations regarding the collection, use, storage, and disclosure of Client data, including but not limited to the California Consumer Privacy Act (CCPA) and other applicable state privacy laws; (c) ensuring your Clients have been informed about how their data will be used; and (d) responding to Client requests regarding their data.
Data Accuracy. You represent that all data you submit is accurate and that you have the right to submit such data. You agree to keep data current and to promptly delete data you no longer have the right to process.
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms. We will process personal data in accordance with applicable data protection laws. By using the Service, you acknowledge and consent to the data practices described in our Privacy Policy.
We implement reasonable technical and organizational security measures to protect User Data. However, no internet-based service can guarantee absolute security. You acknowledge that you assume certain risks in transmitting information over the internet.
The Service sends automated email communications to your Clients on your behalf, including booking confirmations, appointment reminders, and review requests. You represent and warrant that: (a) you have obtained proper consent from your Clients to receive such emails; (b) all Client email addresses were provided voluntarily and lawfully; and (c) you will promptly remove from the Service any Client who requests to opt out of communications.
You are solely responsible for ensuring your use of the Service's email features complies with the CAN-SPAM Act, GDPR (if applicable), and all other applicable email marketing laws. You indemnify and hold us harmless from any claims, penalties, or fines arising from your email communications sent through the Service.
Our IP. The Service, including all software, designs, text, graphics, interfaces, and related content, is owned by or licensed to DCP3 Enterprises LLC and protected by U.S. and international copyright, trademark, patent, and other intellectual property laws. The Fluffdesk name, logo, and related marks are trademarks of DCP3 Enterprises LLC.
License to You. Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes during your subscription term. This license does not include the right to resell, modify, copy, distribute, or create derivative works based on the Service.
Feedback. If you provide us with suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free license to use such feedback without any obligation to you.
DMCA. We respect intellectual property rights. If you believe that material on the Service infringes your copyright, please send a notice to legal@fluffdesk.com that includes: (a) your contact information; (b) a description of the copyrighted work; (c) the location of the infringing material; (d) a statement of good faith belief; and (e) a statement under penalty of perjury that you are authorized to act.
The Service integrates with third-party services including Stripe (payment processing), Resend (email delivery), Google Calendar, and others. Your use of these integrations is subject to the respective third-party terms of service and privacy policies. We are not responsible for the availability, accuracy, or practices of any third-party service. We do not endorse any third-party service.
Stripe processes all payment card information. We do not store or have access to your full credit card details. By using the payment features, you agree to Stripe's Terms of Service.
As a Groomer using Fluffdesk, you acknowledge and agree that:
We strive to maintain high availability of the Service but do not guarantee uninterrupted, error-free, or completely secure access. The Service may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our reasonable control, including internet outages, power failures, natural disasters, or cyberattacks.
We are not liable for any loss, damage, or inconvenience resulting from Service downtime or interruption, including missed appointments or lost revenue. We recommend maintaining your own backup records of critical business information.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DCP3 ENTERPRISES LLC EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO: (A) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT; (B) WARRANTIES THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (C) WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (D) WARRANTIES REGARDING THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE SERVICE; AND (E) WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE.
Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DCP3 ENTERPRISES LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY:
WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES YOU PAID TO US IN THE 12 MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).
The limitations above reflect a reasonable allocation of risk and are a fundamental element of the bargain between you and us. The Service would not be provided without these limitations.
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless DCP3 Enterprises LLC and its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
Informal Resolution. Before initiating any formal dispute, you agree to first contact us at legal@fluffdesk.com and attempt to resolve the dispute informally. We will work in good faith to resolve the issue within 30 days.
Binding Arbitration. If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, which are incorporated herein. The arbitration shall be conducted in Coweta County, Georgia, or, at your election, by telephone or videoconference. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
Exceptions. Notwithstanding the above, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration. Claims regarding intellectual property infringement may also be brought in court.
Costs. Filing fees and arbitration costs shall be governed by the AAA's fee schedule. If your claim does not exceed $10,000, we will pay all filing fees. Each party bears its own attorneys' fees unless the arbitrator finds a claim frivolous.
YOU AND DCP3 ENTERPRISES LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both you and we agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of Section 19 (Dispute Resolution & Arbitration) shall be null and void, and disputes shall be resolved in courts as specified in Section 21.
These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law principles. Subject to the arbitration agreement above, any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Coweta County, Georgia. You consent to personal jurisdiction and venue in such courts.
By You. You may cancel your subscription and close your account at any time as described in Section 7. Account closure does not entitle you to a refund of any prepaid fees.
By Us. We may suspend or terminate your access to the Service immediately, without prior notice or liability, if: (a) you breach any provision of these Terms; (b) we are required to do so by law; (c) we determine, in our sole discretion, that continued access would harm the Service, other users, or third parties; or (d) we elect to discontinue the Service with reasonable notice.
Effect of Termination. Upon termination: (a) your license to use the Service immediately terminates; (b) you must cease all use of the Service; (c) provisions that by their nature should survive will survive, including Sections 9, 12, 16, 17, 18, 19, 20, and 21. We will retain your data for up to 90 days after termination for account recovery purposes, after which it will be deleted, except as required by applicable law.
We reserve the right to modify these Terms at any time. For material changes, we will provide at least 14 days' notice by: (a) posting the updated Terms on our website with a new "Last Updated" date; and/or (b) sending a notification to your registered email address. Your continued use of the Service after the effective date of any changes constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service and cancel your subscription before the changes take effect.
Entire Agreement. These Terms, together with our Privacy Policy and any other agreements expressly incorporated herein, constitute the entire agreement between you and DCP3 Enterprises LLC regarding the Service and supersede all prior negotiations, representations, or agreements.
Severability. If any provision of these Terms is found invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.
Waiver. Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce such provision in the future.
Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may freely assign our rights and obligations under these Terms.
Force Majeure. We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, pandemics, government actions, power or internet outages, or third-party service failures.
No Third-Party Beneficiaries. These Terms do not create any third-party beneficiary rights.
Notices. All legal notices to us must be sent to DCP3 Enterprises LLC, Senoia, Georgia, with a copy to legal@fluffdesk.com. We may send notices to you via email or by posting within the Service.
Language. These Terms are in English, which shall control in the event of any conflict with a translated version.
For questions about these Terms or our services: